Shipping & Returns
Shipping Policy
Your order will be shipped within 48 hours (on business days) of your accepted order. If you have any questions, please contact us at customerservice@petjunkie.com.
Return Policy
You may return new items sold through the Pet Junkie website within 30 days of delivery for a full refund. You will be responsible for the return shipping costs and product needs to be returned in Pet Junkie packaging, when applicable.
Your refund will be applied to the credit/debit card used for the original transaction.
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.